The Administrative offices of CIBC Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box Office. The box office cannot take phone orders. To order tickets by phone, please call 800-775-2000. For groups of 20 or more, call (312) 977-1710.

When is the box office open?

Box office hours vary. Please call (312) 977-1700 for the current week's hours.

What payment types are accepted?

The Box Office accepts Cash, Visa, Mastercard, American Express and Discover. No personal checks, please.

What are the will call rules?

Will Call tickets can be picked up at any time during Box Office hours on the day of a show. The customer must present the actual credit card used to make the order, a valid picture ID, and the confirmation number.

What are the parking options at CIBC Theatre?

Reduced rate parking is available at 17 East Adams.

Is there accessible seating?

For wheelchair accessible seating please call the box office at 312-977-1700 ext. 1259. ELEVATOR: There is no elevator access to the dress circle level of the theatre. There is elevator access to the mezzanine and balcony levels. However, once the patron gets to their level, they will need to go up or down stairs as each row is on a different step.

What are the general rules of CIBC Theatre?

There are no refunds or exchanges on tickets purchased for Broadway In Chicago events. Cameras and recording devices are not allowed. Doors open 30 minutes prior to showtime. No outside food or beverages allowed.

Are children allowed?

For most productions children under 5 are not permitted for the courtesy of the other patrons. Everyone is required to have a ticket.

CIBC Theatre Seating Chart

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The map below does not reflect availability. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.

More Seating Charts

Alton Brown

Hadestown (Chicago)

Kimberly Akimbo (Chicago)

Parade (Chicago)

Xavier Mortimer (Chicago)